FAQ1

HOW TO CHANGE AN ITEM ?

If you wish to change an unwanted item (except for discounted items, promotional items, and any other items that cannot be returned for hygiene reasons).

You have every right to return an item, but this must be done according to certain mandatory rules. Returns must be made within 8 days for overseas territories and international orders, and within 3 days for mainland France after delivery. You must also complete the contact form (via the "Contact Us" page). Upon receipt of your request, you will receive a response as soon as possible, along with the necessary information to make the desired changes.

Of course, without forgetting to respect the following points: the items must not have been worn, must not have stains, tears and traces of makeup.

IN WHICH COUNTRY DOES LINESHOPELEGANCE BOOK?

Delivery is possible worldwide.

The fees are calculated at the time of payment, after the country and delivery option have been chosen.

YOUR ORDER?

Once your order is placed, a confirmation email will be sent to you shortly, containing your order details and your invoice. You will receive a second email within 48 hours notifying you of the shipment of your package; this email will contain the necessary information to track the progress of your order.                                                  

IS THE PAYMENT SECURE?

Rest assured, payment at LineShopelegance is secure!

All payments by credit card or PayPal are secure.