Shipping and Return Policy
DELIVERY
Our delivery times vary between 4 and 8 working days.
Upon receipt of your order, we take 1 to 2 days to prepare and ship it.
We deliver in France via Colissimo and Mondial Relay.
Delivery time in Europe can vary between 7 and 12 days
For any further information, please contact us at the following email address: leneshopelegance@gmail.com
RETURNS
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Our policy lasts 8 days for overseas territories and international orders, and 3 days for mainland France. If these timeframes have passed since your purchase, we unfortunately cannot offer an exchange.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Returns of certain types of merchandise are not permitted. We do not accept intimate products for hygiene reasons.
Other items that are not returnable:
* Gift cards
* The underwear worn
To complete your return, we require a receipt or proof of purchase.
Once we receive and inspect your return, we will send you an email to let you know that we have received the returned item. We will also inform you whether the exchange is approved or refused.
If approved, the exchange will be processed, and you will receive your package shortly.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, please email us at leneshopelegance@gmail.com
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of giving it to you later, we will send the refund to them and they will therefore know that you returned their gift.
You are responsible for the return shipping costs. They are non-refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a trackable shipping service or insuring your shipment. We cannot guarantee that we will receive the returned item.